Legal
Privacy policy
Northampton Air Conditioning ("we", "our" or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your information.
Last updated: 12 October 2026
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Who we are
Northampton Air Conditioning provides air conditioning installation, maintenance and repair services across Northampton and across Northamptonshire. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the controller of the personal information described in this policy. You can contact us at info@
Information we collect
- Personal information: your name, email address, phone number, postcode and any details you provide when contacting us or requesting a quote.
- Service information: details about your property, air conditioning system or service request.
- Technical data: basic information such as your IP address, browser type and device, recorded by our hosting provider for security and performance. If you accept optional analytics cookies, we also collect anonymised usage data (see our cookie policy).
How we use your information
- To respond to enquiries and provide quotes or service information.
- To schedule and deliver installation, maintenance or repair work.
- To send confirmations, reminders and service-related updates.
- To improve our website, services and customer experience.
- To keep our website secure and prevent fraud.
Our legal basis
We process your information because it is necessary to take steps at your request before entering into a contract, or to perform a contract with you; because we have a legitimate interest in running and improving our business; to comply with legal obligations (for example, keeping records required by law); or, for optional analytics, with your consent.
Sharing your information
We never sell your personal information. We only share it with:
- Trusted service providers who help us run our business, such as website hosting, form handling, email and IT providers, under appropriate data protection terms.
- Equipment manufacturers, where needed to register your warranty.
- Legal or regulatory authorities where we are required to by law.
How long we keep it
We keep enquiry information for as long as needed to respond and follow up, typically no more than 24 months if you do not become a customer. Customer and job records are kept for up to 7 years to meet warranty, accounting and legal requirements.
Data security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
Your rights
You have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal data where applicable.
- Object to, or ask us to restrict, certain processing.
- Withdraw consent at any time where we rely on it.
- Request a copy of your data in a portable format.
To exercise any of these rights, email info@
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.
Changes to this privacy policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us about your data
If you have any questions about this privacy policy, please contact us at info@